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Terms & Conditions

Effective from 1 January 2015, updated 25 May 2018

This page (together with the documents referred to within it) provides you with the terms and conditions on which we supply any of the products listed on our website, (our site). Please read these terms and conditions carefully before ordering anything from our site. It is important that you should understand that by ordering any of our products, you agree to be bound by these terms and conditions, unless that agreement contradicts English law.

Information About Us

This site is owned, controlled and operated by Sunshine Agencies Limited. We are registered in England and Wales under Company number 7633710, our registered office is at 304 High Street, Orpington BR6 0NF and our VAT number is 112 2137 75. Our correspondence address is PO Box 216, Wisbech, Cambridgeshire, PE14 4EB, United Kingdom.

We are a small, independent company and have no association or affiliation with any other company. We don't have to tell you that, but thought you might like to know.

Service Availability

By using this site, including when making any purchase of products, you agree to be bound by these terms and conditions. We reserve the right to update and/or amend these terms and conditions from time to time, so you are advised to check them regularly. In respect of any order for the purchase of products, that order will be governed by the terms and conditions in place at the date of that order (subject to any subsequent amendments required by law).

Your Status

By placing an order through our site, you warrant that you are legally capable of entering into a binding contract and you are at least 18 years of age.


The prices of our products are clearly shown on each relevant page and are normally correct. However, we are only human and can make mistakes. We therefore reserve the right to cancel an order where the price shown is clearly erroneous.

Prices include VAT where appropriate, but exclude delivery costs. For more information about delivery costs, please look at the Delivery Charges page. Prices can and do change, but these changes will not affect orders already placed.

Our Contract

On submission of your order, you will receive an email from us confirming its receipt. Your order will constitute an offer to us to purchase the products in question. We will confirm that your payment has been received and your order will be dispatched at the earliest opportunity - but not before that payment has been received.

If payment is not received the order will be cancelled. if you have problems paying for your order please contact us:

Telephone: 0330 133 5251


and we will do what we can to assist.

Orders will not be deemed to have been accepted, and a contract will not be formed, until your products have been dispatched to your delivery address. Everything we sell, with the exception of some larger items, which are shipped directly by the manufacturer, is in stock. However, where we have dispatched only some of the products contained in an order, the order for the remaining un-dispatched products will not be deemed accepted until they themselves are dispatched.

Returns and Refunds

In the unlikely event that you are not satisfied with your products, you can return them to us for a refund or to exchange for similar priced items at any time within Fourteen (14) working days, beginning on the day after you have received the products.

If you wish to return an item, please refer to the FAQs page or contact us for further information.

If for any reason you feel the quality of the product is not as expected or you feel that the products are faulty, please contact us:

Telephone: 0330 133 5251


We reserve the right not to refund return postage costs (unless you are returning defective products).

If you take advantage of any multi-buy offer or discount, you will be refunded according to the discount that was applied to the order.

Please allow at least seven (7) working days from the date you either notify us of the cancellation of your order or date that you return your order, for your refund or exchange to be processed.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.


Everything we sell only appears on this site if it’s in stock - with some exceptions for larger items, furniture, etc., which are shipped directly from the manufacturer. These items are clearly shown. Some items, however, may not be available for unavoidable reasons, e.g. damaged or missing stock. If this happens we will contact you immediately and do everything we can to resolve the situation. You will always be kept fully informed.

Despite our best efforts to keep these pages as up-to-date as possible, some products may change in appearance, and sometimes in content, from those shown. These will only be cosmetic changes and the item you receive will always be of the same or higher quality.

No Warranty

This site is controlled and operated by us from our offices in the UK. We make no representation that material in the site is appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable.

Some items, night lights and children's computers, for example, come with an electrical plug attached. This will be a UK electrical plug and the items are intended for the UK market. If you live elsewhere, please make sure that you can use them there before purchasing.

We use reasonable efforts to regularly update the site, but make no representation or warranty in respect of accuracy or lack of errors. We are human beings.

Use of the site is at the risk of the user. We take no responsibility for direct, indirect or consequential loss from use of the site and all implied warranties are excluded to the extent permissible under English law.

We accept no liability for viruses infecting the user following its use of the audio, video, data or text on the site.

Our Liability

We warrant to you that any product purchased from us through our site is new and of satisfactory quality and reasonably fit for all purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the products you purchased.

Without in any way limiting our liability for death and/or personal injury caused by our negligence or breach of duty, we will not be liable for any direct, indirect or consequential loss. Without limiting your statutory rights, we will not be held liable for any failure to fulfil our obligations hereunder caused by events beyond our reasonable control. No failure by us to enforce a right hereunder will be deemed a waiver of that right.

Any condition or term herein deemed for any reason invalid or legally unenforceable will be deemed severable from these terms and conditions and will not affect the enforceability of the remaining terms and conditions.

Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations in connection with an order that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

Strikes, lock-outs or other industrial action. 

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. 

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. 

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 

Impossibility of the use of public or private telecommunications networks. 

The acts, decrees, legislation, regulations or restrictions of any government. 

Our performance in regard to any order is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.


Written Communications

You agree that communications between you and us will be made by email or other electronic means, and you consent to receive all communications from us in an electronic format. By agreeing to these terms and conditions, you agree that you have elected to enter any agreement for the purchase of products electronically and to receive any required communications, notices or updates in an electronic format.


You may not transfer or assign any of your rights under these terms and conditions. We may transfer or assign any of our rights or obligations at any time where we reasonably believe that your rights will not be affected.

Government Law

These terms and conditions and any orders made from the site are governed by English law. Any dispute or conflict arising out of or in connection with these terms and conditions or an order from the site shall be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any order and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

Promotional Codes

From time to time ElectricGemZ promotional codes may become available, usually to UK residents only for purchases from this site When ordering please enter the relevant promotional code at the checkout to qualify for your discount (such discount shall not apply to any cost for postage and packaging). Sunshine Agencies Limited reserves the right to withdraw offers at any time. Promotional codes may not be used in conjunction with any other offer or merchandising promotions.

Intellectual Property

All material on this site is the copyright of Sunshine Agencies Limited. Reproduction of part or all of the contents in any form is prohibited.

Licence to copy for personal use: You may read, view, print and download the material on these pages for your personal, non-commercial use only.

Licence to recopy for limited purposes: You may recopy the material to individual third parties for their personal information only, but only if: you acknowledge the site as the source of the material. You must include such acknowledgement and the site address ( in the copy of the material; and inform the third party that these conditions apply to him or her and that he/she must comply with them.

This licence to re-copy does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of the site may be distributed or copied for any commercial purpose.

No part of the site may be reproduced on or transmitted to or stored in any other web site or other form of electronic retrieval system.

Hypertext Links

Certain hypertext links in this site will lead you to sites which are not under our control. Links to third party websites on the site are provided solely for your convenience. When you activate any of these, you will leave the site.

We accept no responsibility or liability for the contents of any third party site to which a hypertext link exists and gives no representation or warranty (express or implied) as to the information contained on such sites.

We have no control over the nature and contents of such sites and do not endorse or make representations about those sites, the information they contain nor any third party's products or services. If you decide to access any of the third party websites linked to the site, you do so entirely at your own risk. In particular, please note that by downloading computer programs from certain sites, you risk infringing copyright and may introduce computer viruses into your own system.

Please ensure you check the legal and privacy policy sections of any other us or third party site you link to.

Cookie Policy

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Our website uses category 1 and 2 cookies to keep items in your shopping basket whilst you navigate through different pages, to remember your preference for grid/list view in the search results, and for Google Analytics to track trends in user behaviour on our site. All data is anonymous and necessary for us to give you a great service.

About Cookies

Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

Categorisation of Cookies

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, e.g. shopping baskets or e-billing, cannot be provided.

For these types of cookies that are strictly necessary, no consent is required.

Category 2: Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.

These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place these types of cookies on your device. Don't worry: they will do no harm.

Sunshine Agencies Limited, Registered in England and Wales. No 7633710

Registered Office: 304 High Street, Orpington, Kent BR6 0NF United Kingdom. VAT No 112 2137 75